Transaction Monitoring and Dispute Management at KCB Bank in Dar es salaam

Transaction Monitoring and Dispute Management job Description

Job Description
Transaction Monitoring and Dispute Management at KCB Bank needed. Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.

Resolving ECRM/ITSM Card related queries
Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.

Daily monitor online transactions and resolve all issues related to 3D authorization.
Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.

Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
Oblige to any other job as assigned from time by the line manager

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Job Info
Job Identification
3170
Posting Date
10/02/2024, 04:42 PM

Apply Before
10/16/2024, 04:41 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 10th October, 2024.